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info@sarcdigital.com

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Privacy Policy

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Last Updated: June 2026

Syncra Digital (“we,” “our,” or “us”) is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access our website, create an account, purchase products, or interact with our services.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect

To provide our products and services effectively, we may collect the following types of information:

Personal Information

  • Full name
  • Email address
  • Mobile number
  • Billing and delivery address
  • Account login credentials
  • Purchase and order history

Payment Information

Payments are processed securely through authorized third-party payment gateways. We do not store complete credit card, debit card, or banking information on our servers.

Technical Information

We may automatically collect information such as IP address, browser type, device information, operating system, pages visited, referral sources, and website interaction data.

How We Use Your Information

We use the information collected for legitimate business purposes, including:
  • Processing and fulfilling orders
  • Managing customer accounts
  • Providing customer support
  • Sending order confirmations and delivery updates
  • Improving website performance and user experience
  • Detecting and preventing fraud or unauthorized activities
  • Conducting analytics and market research
  • Sending promotional offers, newsletters, and marketing communications where permitted by law
  • Complying with legal and regulatory obligations

Contact Us

For any questions regarding returns, refunds, replacements, or cancellations, please contact Syncra Digital through the contact information provided –

Address

UAE: Office no. 205 , Jumeriah Terrace Building, Jumeriah, Dubai

Contact Number

UAE : +971-43-300251

Email

info@sarcdigital.com

Operating Hours

Monday – Saturday

9 AM – 7 PM

By placing an order through our website, you acknowledge and agree to this Refund and Return Policy.

Cookies And Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and personalize user experiences. Cookies help us remember your preferences, maintain shopping cart information, analyze website traffic, and enhance website performance.

You may choose to disable cookies through your browser settings. However, certain features of the website may not function properly if cookies are disabled.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with trusted third-party service providers, including:

  • Payment processing providers
  • Shipping and logistics partners
  • Website hosting and cloud service providers
  • Customer support and communication platforms
  • Analytics and marketing service providers

These service providers are required to maintain the confidentiality and security of your information and may only use it for the purposes specified by us.

We may also disclose information if required by law, regulatory authorities, court orders, or to protect our legal rights and business interests.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, loss, alteration, or destruction.

While we strive to maintain high security standards, no electronic transmission or storage system can be guaranteed to be completely secure. Users should take reasonable precautions to protect their account credentials and personal information.

Data Retention

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, loss, alteration, or destruction.

While we strive to maintain high security standards, no electronic transmission or storage system can be guaranteed to be completely secure. Users should take reasonable precautions to protect their account credentials and personal information.

Your Privacy Rights

Subject to applicable UAE laws, you may have the right to:
  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal data where legally permissible
  • Withdraw consent for marketing communications
  • Raise concerns regarding the processing of your personal information
Requests can be submitted through our customer support channels.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. Users are encouraged to review the privacy policies of any third-party websites they visit.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or service offerings. Updated versions will be posted on this page with a revised effective date.

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